Clickaio · Last updated August 8, 2026
Clickaio operates the booking, appointment, point-of-sale, messaging, and AI receptionist systems used by the salons on our platform. When you book with a salon, call its phone number, check in, or receive its messages, Clickaio runs the systems that make that work, on the salon's behalf. This policy explains what those systems hold and how it is used. Your salon's own booking site also carries a privacy policy specific to that salon.
Identifiers
What: Name, mobile phone number, email address, street address, date of birth
From: Directly from you (booking, check-in kiosk, phone calls); Salon staff entering your details; Salon customer-list imports
Used for: Scheduling and managing appointments; Appointment confirmations and reminders; Customer records and loyalty; Marketing messages (only with separate consent)
Shared with: Text/voice communications platform; Email delivery provider; Cloud hosting and database provider
Kept: Kept while you remain a customer of the salon; a verified deletion request erases it — the customer record is de-identified, and only anonymized visit and payment records are retained for accounting and legal obligations.
Commercial information
What: Appointments booked, services received, tickets and amounts paid, loyalty points, deposits
From: Your bookings and visits; Salon staff at checkout
Used for: Providing and billing services; Loyalty program; Business records
Shared with: Payment processor (for payments); Cloud hosting and database provider
Kept: Kept as business and transaction records for as long as required for accounting and legal obligations.
Communications
What: Text messages, AI receptionist call and chat conversations, notes you add to a booking (which may include preferences such as allergies), and delivery records of the confirmations, reminders and marketing messages sent to you
From: Your calls, texts and chats with the salon or its AI receptionist
Used for: Booking and managing appointments; Customer support; Quality of the AI receptionist
Shared with: Text/voice communications platform; AI model providers (to generate responses); Cloud hosting and database provider
Kept: Call transcripts are redacted after 12 months and chat conversations after 24 months of inactivity; booking and ticket notes are cleared after 24 months. A verified deletion request removes them sooner.
Audio
What: Recordings of calls with the salon’s AI receptionist, where enabled
From: Your phone calls to the salon’s AI number
Used for: Quality review and dispute resolution
Shared with: Text/voice communications platform (which records and stores the audio)
Kept: Recordings are deleted after 6 months; a verified deletion request deletes your calls’ recordings sooner.
Health information
What: Allergies, sensitivities, medical conditions or recent procedures a customer discloses for service safety — today only ever inside free-text notes and AI conversation transcripts; a structured allergies field exists but is not yet collected
From: Directly from you (told to your technician or the AI receptionist, or typed into a booking note)
Used for: Service safety (choosing/adjusting products and services)
Shared with: Cloud hosting and database provider; Text/voice communications platform and AI model providers (when disclosed in a call or chat)
Kept: Currently retained with the conversation/notes it appears in; a targeted health-data deletion path exists for the structured field (counsel review pending for free text).
Reviews and feedback
What: Star ratings and written reviews of technicians, and complaint submissions — with the name, phone number or email you provide alongside them
From: Directly from you (review and feedback forms)
Used for: Service quality; Displaying reviews online — only after the salon approves publication
Shared with: Cloud hosting and database provider
Kept: Kept as feedback records; a verified deletion request anonymizes your reviews and closed complaints.
Internet activity
What: Basic technical logs when using the booking website (IP address, browser type)
From: Your device when visiting the booking pages
Used for: Running, securing and debugging the website
Shared with: Cloud hosting provider
Kept: Short-lived operational logs.
Calls to a participating salon may be answered by an automated AI assistant. Each call begins with a spoken notice that you are speaking with an AI and that the call is recorded. Recordings and conversation transcripts are kept as described in the table above, and AI conversation content is processed by the AI model providers listed under "Shared with." Salon staff may review AI conversations for accuracy and quality.
Appointment texts — confirmations, reminders, and reschedule or cancellation notices — are sent with your consent. On the booking website you give that consent by ticking the box on the booking form, and that box must be ticked to complete a booking online; if you would rather not receive these texts, you can book by calling the salon instead. If you book by phone or in the salon, we use the number you give us for that booking.
Marketing texts — offers and promotions — are a separate opt-in. They are optional, never required to book, and you can leave that box unticked and still be booked.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
The purposes are listed per category in the table above: scheduling and managing appointments, sending the messages described here, payment and business records for the salon that serves you, the loyalty program where the salon runs one, customer support, and — only with your separate consent — marketing. We do not sell personal information.
Information is shared with the salon you book with (it is their customer record), and with the service providers listed per category above — the messaging and voice platform, email delivery provider, payment processor, AI model providers, and our cloud hosting and database providers — each only to operate the service. We may also disclose information if required by law, court order, or to protect our legal rights.
Reply STOP to any text to stop texts; every marketing email carries a one-click unsubscribe that works without a login. Your salon's booking site has a Privacy Requests page where you can ask what information is held about you, request a copy, correct it, opt out of marketing, or request deletion — each request is verified against the mobile number on file. A verified deletion request erases your identity from the salon's records: your name, contact details, notes, message content, and call recordings are removed or made anonymous, while the salon's anonymized visit and payment records are retained for accounting and legal obligations.
Questions about this policy: support@clickaio.com.
See also our Terms of Service.